We at OffDef Cyber Solutions LLP, are dedicated to providing a rewarding and effective learning experience for our users. To ensure transparency and fairness, we have established the following refund policy:
Refund Eligibility:
Refunds are available within 7 days of the enrollment date, provided the user has not used credentials to login licensed platform
To request a refund, users must submit a written request to admissions@offdef.com.
Refund Process:
Refund requests will be reviewed by our team within 7 days of receipt.
Approved refunds will be processed using the original method of payment unless otherwise specified.
Refund Amount:
The refund amount will be subject to a processing fee.
Any promotional discounts or coupons used during the original purchase will be deducted from the refund amount.
Non-Refundable Items:
Certain items, such as enrollment fees or access to downloadable materials, may be non-refundable.
Users who violate the terms of service or engage in fraudulent activity are not eligible for refunds.
Special Circumstances:
Exceptions to this policy may be made in cases of extenuating circumstances, such as medical emergencies or other unforeseen events, at the discretion of Admission officer.
Cancellation of Program:
In the event that Offdef Cyber Solutions LLP cancels a course, users will be entitled to a full refund of any fees paid.
Contact Information:
For any questions or to request a refund, please contact our Admissions team at admissions@offdef.com.
This refund policy is effective as of 25 Nov 2023 and may be subject to updates. Any changes will be communicated to users through our website or via email.